How do I close or temporarily suspend my account on To Be Bet?

There are two ways to suspend or permanently close your To Be Bet account. First, you can deactivate your account temporarily from Account Settings — this is called "Cool-Off" or "Self-Exclusion", and you can choose a period ranging from 7 days up to 5 years. Second, if you want to close your account permanently, email support@tobebet.net or let us know via live chat. Our support team will close the account within 24 hours. If you have a remaining balance at the time of closure, you will have the opportunity to withdraw it beforehand. Once Self-Exclusion is active, the account cannot be reopened during that period.

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FAQ

Account-Related Questions

There are two ways to suspend or permanently close your To Be Bet account. First, you can deactivate your account temporarily from Account Settings — this is called "Cool-Off" or "Self-Exclusion", and you can choose a period ranging from 7 days up to 5 years. Second, if you want to close your account permanently, email [email protected] or let us know via live chat. Our support team will close the account within 24 hours. If you have a remaining balance at the time of closure, you will have the opportunity to withdraw it beforehand. Once Self-Exclusion is active, the account cannot be reopened during that period.

After logging in to your To Be Bet account, go to "Profile Settings" or "My Account" to find the option to edit your personal details. You can update your email address, mobile number, and other general information directly from there. However, to change your name, date of birth, or national ID details, you'll need to contact To Be Bet Support directly — as these are tied to KYC verification. If you update your mobile number, you'll need to verify the new number via OTP. After making the change, make sure your new mobile number matches the one linked to your bKash or Nagad account, as this is checked at the time of withdrawal.

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